US - EN
Menu Close

Your Voice Matters: CCM Health Partners with PRC for Patient Experience Surveys

Your Voice Matters: CCM Health Partners with PRC for Patient Experience Surveys

Your Voice Matters: CCM Health Partners with PRC for Patient Experience Surveys

Posted 06/17/2025

At CCM Health, we’re always looking for ways to improve the care we provide and make your experience even better. That’s why we’re excited to announce a new partnership with Professional Research Consultants (PRC) as our patient experience survey vendor, starting July 1, 2025.

You might be wondering—what does that mean for you?
It means that after your visit to CCM Health, you may receive a short survey asking about your experience. These surveys can come by text message, email, or phone call. While the way you receive the survey might feel familiar, what’s new is how we’re using that feedback.

 

Why Did We Choose PRC?
PRC is a nationally respected company that specializes in healthcare surveys. They offer advanced tools that help us:

  • Gather real-time feedback from our patients
  • Review our patient’s feedback to make improvements both faster and better informed

 

Why Your Feedback Matters
Every time you share your thoughts through a patient survey, you’re helping CCM Health:

  • Understand what we’re doing well
  • Find out where we need to improve
  • Create a better experience for future patients
  • Celebrate the care teams who go above and beyond

Completing a survey only takes a few minutes, but it can make a big impact. Your feedback helps guide real changes in how we care for you and your loved ones.

What to Expect
After a visit to CCM Health, you may receive a survey from PRC by:

  • Text message
  • Email
  • Phone call

The survey is completely confidential and voluntary—but every response helps. Even if you’ve shared feedback before, we encourage you to do so again. Each visit is different, and your input matters every time. If you are called for a patient feedback survey, the caller ID will be identified as “CCM Health/PRC.”

 

Thank You for Helping Us Improve
At CCM Health, we believe the best care comes from listening. We appreciate your time, your honesty, and your partnership in making our care better for you and all our patients.